10 things you should know about ITIL

#1: ITIL stands for the Information Technology Infrastructure Library
#2: The organization body that supports ITIL is located in the United Kingdom
#3: ITIL consists of a series of books giving guidance and recommendations
#4: To be successful, ITIL stresses the need for a strong executive sponsor
#5: ITIL is not project management
#6: Despite its popularity, little content is available on ITIL
#7: ITIL is not a tool
#8: ITIL is not an all-or-nothing proposition
#9: You can implement ITIL in stages
#10: You can be certified in ITIL

(source: TechRepublic, video version)


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